1. About CiVallo Technologies LLC

CiVallo Technologies LLC (“CiVallo,” “we,” “us,” or “our”) is a California limited liability company headquartered in Livermore, California. We provide AI visibility consulting, audit services, and related digital infrastructure tools for local service businesses.

2. Acceptance of Terms

By accessing civallo.com, using the AVaTR™ Scanner, purchasing an audit, or engaging any CiVallo service, you (“User,” “Client,” or “you”) agree to these Terms of Use and our Privacy Policy. These terms constitute a legally binding agreement between you and CiVallo Technologies LLC.

We reserve the right to update these terms at any time. Continued use of our services after updates constitutes acceptance of the revised terms.

3. AVaTR™ Scanner and Audit Reports

CiVallo’s AVaTR™ Scanner and Revenue Recovery Audit reports are informational tools. The following limitations apply:

• Estimates, not guarantees. All scores, revenue recovery estimates, and projections are analytical estimates based on technical signals and industry benchmarks. They do not constitute a guarantee of any specific business outcome.
• Point-in-time analysis. Audit results reflect the state of your digital presence at the time of the scan. CiVallo is not responsible for changes occurring after the report date.
• No professional licensure required. CiVallo’s services are consulting and technology services, not legal, financial, medical, or regulated professional services.
• Third-party data. Some audit data is sourced from third-party APIs including Google Places. CiVallo is not responsible for the accuracy or timeliness of third-party data sources.

4. Proprietary Frameworks and Intellectual Property

The following are proprietary to CiVallo Technologies LLC and may not be reproduced, resold, or used in competing services without express written permission:

• AVaTR™ — AI Visibility & Trust Readiness framework and scoring methodology
• AEO — CiVallo’s Answer Engine Optimization methodology
• GEO — CiVallo’s Generative Engine Optimization methodology
• All audit report formats, scoring rubrics, and deliverable templates
• All website content, copy, and design elements on civallo.com

AVaTR™ is a pending trademark of CiVallo Technologies LLC.

5. Use of Services

You agree not to:

• Use the AVaTR™ Scanner to scrape or resell data about third-party businesses without their consent
• Reverse engineer or attempt to extract the underlying methodology or scoring algorithms
• Submit false or misleading business information into scanning tools
• Use our services in any way that violates applicable federal, state, or local law
• Attempt to gain unauthorized access to our systems, APIs, or infrastructure

6. Payment and Refund Policy

• Revenue Recovery Audit ($497): Full refund within 48 hours of purchase, before report delivery. No refunds after delivery.
• AI Infrastructure Build ($1,200): 50% refund within 72 hours of kickoff, before implementation begins. No refunds after work commences.
• AI Visibility Retainer ($397/month): Cancel with 30 days written notice. No partial-month refunds. 3-month minimum.
• Free AVaTR™ Scanner: No payment required; no refund applicable.

To request a refund, contact billing@civallo.com within the applicable window.

7. Confidentiality

CiVallo treats all client business information, website data, and audit findings as confidential. We do not sell, share, or disclose individual client data to third parties except as required by law or with your express written consent.

8. Disclaimer of Warranties

CiVallo’s services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or that any specific results will be achieved.

9. Limitation of Liability

To the fullest extent permitted by applicable law, CiVallo Technologies LLC and its members, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

CiVallo’s total aggregate liability for any claims shall not exceed the total amount paid by you to CiVallo in the 90 days preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless CiVallo Technologies LLC and its members from any claims, damages, losses, or expenses arising from your use of our services or your violation of these terms.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of California. Any dispute shall be resolved through binding arbitration in Alameda County, California, in accordance with the rules of the American Arbitration Association.

12. Contact

CiVallo Technologies LLC
Livermore, California

• hello@civallo.com — general inquiries
• legal@civallo.com — legal questions
• billing@civallo.com — billing and refunds

These Terms of Use were last updated on April 10, 2026. CiVallo Technologies LLC reserves the right to modify these terms at any time.